The Digital Consumer & The Future Credit Union Experience
DISCUSSION OVERVIEW
With the financial services industry becoming more competitive, regional banks and credit unions must ensure they are staying ahead of the curve. This involves utilizing modern digital initiatives to provide quick and secure services as well as leveraging data to better understand customers' needs & deliver the right experience at the right time. We believe that the key to the future of banking is making financial services more secure while tailoring them to each individual in a personalized manner.
GUEST SPEAKERS
Jim Marous CEO The Financial Brand
Mark Coleman VP of Software Engineering Members 1st Federal Credit Union
Chris Conway VP of Digital Products Members 1st Federal Credit Union
Chris Pinkerton(MODERATOR) Chief Growth Officer Flybits
DISCUSSION OVERVIEW
How to stay competitive in the ever-evolving digital landscape
How to leverage data, especially when your data sets are not easy to access
How to bring the person back into personalization by augmenting and contextualizing digital touch points and interactions
